Return Policy
We are continuously optimizing our after-sales process to provide you with a simple, efficient, satisfactory, and enjoyable shopping experience. Before placing your order, we strongly recommend referring to our size chart and measurement guide to select the correct size or color, avoiding unnecessary time spent on returns.
Return & Exchange Policy
We hope you LOVE your dress!
However, if you're not completely satisfied with your order, you can return or exchange your dress within 4 days of delivery. Please note the following:
1) We accept returns for items within 4 days of the delivery date. Please email us at jennybridaldress@outlook.com to initiate the process.
2) After receiving your item, inspect it immediately and try it on as soon as possible without removing the tags, altering, or washing the dress.
The 4-day window is sufficient to confirm whether the item is well-made and fits you properly.
3)When contacting us, please include:
a. Your order number.
b. A detailed explanation of why you want to return the item.
c. Photos or videos to support your request.
4)Once our Customer Service team approves your return request:
Send the item back to us as soon as possible.
Provide the shipping details via email after you ship the item.
5) For returns or exchanges of custom-made dresses, we will deduct 15% of the custom service fee and refund in the form of store credit points.
PS: As for the return shipping cost, you had to pay for it by yourself. We do not accept any return if our product is used or damaged.
And we do not have try on situation return. We do not accept return that purchase two or three or more products to try them on and just need one, would live to return the rest back)
Cancel order
Orders cancelled within 3 days after placing the order can be fully refunded.
Orders cancelled within 3 days and not shipped can receive an 80% refund.
Orders that have been shipped can only be returned and refunded after receiving the package.
If you have any questions, please communicate with customer service in time. They will actively deal with your problems and ensure that you have a simple, convenient and satisfactory shopping experience.
Jenny Bridal
Best wishes